Residential Customers

  • To request electrical service, the contracting person must be of legal age (in Puerto Rico legal age is 21) and be a US Citizen or legal resident. Must present a valid photo ID issued by the state or federal government and Social Security Card. If you are a foreigner with residence or work visa, you must present your Resident Card of the Federal State Department or your work Visa.

  • Minors may contract electric service if they are legally emancipated and must submit documentation certifying the emancipation. Such documentation should be a Certificate of Marriage or a Judgment of the Court where the emancipation is determined.


The following information or documents are required to establish a new electric service:

  • Information about the applicant and the spouse (if applicable), such as:
    • Personal information about the applicant and the spouse (if applicable):
      • Name and two surnames
      • Civil status
      • Social security number
      • Work and residence telephone number
      • Driver's license number, electoral card, passport or DTOP identification
      • Workplace
    • If the residence is rented:
      • Information about the owner
      • Name
      • Address
      • Telephones
      • Physical address of the home where the service will be given, with location references, if necessary.
      • Mailing address, if different from the place of service.
      • Electrical Installation Certification (this document is obtained through an expert electritian with a valid license).
      • Use Permit (granted by OGPe, ARPE or the corresponding autonomous municipality).
      • In the case of public housing, housing cooperatives or private projects subsidized by the government, a document signed by the administrator of the residential, cooperative or project authorizing the use of the home is required.
      • If you are the owner, you must provide a Purchase Agreement or Deed of Property.
      • If he/she is an heir, he/she must present a document signed by all the heirs of the property that appear in the Declaration of Heirs and a copy of the Declaration of Heirs duly authorized by the Court.
      • If the property is rented, you must submit a rental or lease agreement.
      • Payment of the deposit (when requesting the service they will indicate the amount)
      • Any other document that the Authority deems necessary. 


  • Personal information about the applicant and about the spouse (if applicable):
    • Name and two surnames 
    • Civil status 
    • Social security number
    • Work and residence telephone number
    • Driver's license, electoral card, passport or DTOP ID number
    • Workplace
  • If the residence is rented it must include:
    • Information about the owner
      • Name
      • Address
      • Telephones
    • Lease or Rental Agreement. At the discretion of PREPA, a notarized contract may be requested.
  • In case the property is an inheritance, you must present  letter or contract that authorizes it with the signature of all the heirs contained in the Declaration of Heirs duly authorized by the Court.

Legal People, Legal Entities such as corporations or  special societies that are requesting Residential Service

Normally one of these fictitious or unnatural artificial persons requests commercial or industrial services. However, you can also request a residential service on any property that is intended to be used as a residence. The rate is defined by the use and the permit that has been granted. For this reason, any structure designated as residential may be used for residential purposes of natural persons that an artificial person has hired while its use is residential.

In these cases they must submit the following documents:

  • Document evidencing the legal personality to hire
    • If it is a corporation: 
      • Certificate of Incorporation
      • Certificate of Existence or Authorization to Do Business in Puerto Rico (must not have more than six months from the date of issue). 
      • Certificate of Validity or Goodwill Standing of less than six months of expedition.
      • Memorandum of the Board of Directors authorizing the officer to request electric service
      • Employer Social Security Number (EIN).
    • If it is a commercial or special company:
      • Constitution deed and
      • Agreement of Compensation and Continuous and Unlimited Guarantee (SE).
  • Physical address of the home where the service will be given, with location references, if necessary.
  • Mailing address, if different from the place of service.
  • Electrical Installation Certification if it is a new property or if it has been without service for more than a year (this document is obtained through an expert electrician with a valid license).
  • Use Permit granted by   OGPe or the corresponding autonomous municipality.
  • If you are the owner, you must provide a Purchase Agreement or Deed of Property.
  • If the property is rented, you must submit a rental or lease agreement.
  • Payment of the deposit (when requesting the service they will indicate the amount)
  • Any other document that PREPA deems necessary. 

If the student is a minor, an adult will have to contract and the student will be included as a Person  in the account to be able to apply the option of Residential Rate with subsidy for students.  It is important to emphasize that this option is for lodging and not for the principal residence of the student.