Online services


To report a dangerous situation with the electric system, call (787)521-3434

On this page you will find a list of services that you can request from the comfort of your home through a computer, tablet or cell phone.

Power Outages Map

Interactive map that presents the outages reported or detected in your area.

See
Request and status of Tree Trimming or Streetlight Service

Service to request: tree trimming, vine and bamboo or report a street light that’s out or malfunctioning.

Report Issue
 

The customer can verify the status of the Online Service Requested by entering the confirmation number provided by PREPA.

Status

Confidences

Service to report, confidentially, suspicious activities related to theft of energy.

Report Issue
Validation of Electronic Certifications

Verify the validity of an electronic certification.

Status

Form to report confindentially, confidences about allegations of acts constituting corruption or illegal acts against any official, employee or contractor of the Puerto Rico Electric Power Authority.

Form
 

Electronic Radication Project Portal (PREPAEE)

PREPAEE is an automated web access system, that allows the electronic filing and handling of applications for evaluation, endorsement and inspection by the Puerto Rico Energy Bureau. Through it, the client can:

  • Make the payment corresponding to the filing, studies or construction that is necessary for the project
  • Provide all the required documentation during the processes
  • Electronically sign the interconnection and participation agreement in one of the net metering programs
  • Know the status of projects in process
  • Interact directly with the personnel of the Authority that has the assigned project.

For more information and documents related to these processes for interconnection of distributed generation systems and net metering programs you can access (Click File)

File
 

To request these services you must be registered in

Report Power Outages

Online service so that the customer can report or check the status of an Outage.

Report
Service Request in Existing Property

If you have a pending balance, you must visit the commercial office and present a lease or purchase agreement.

It is important to ensure that the meters are accessible for the disconnect and the service request.

Request

Electronic Certification Application

Online service where the client can request certification on debt or balance, no debt or active service. The certification can be used to carry out procedures in the agencies.

Request
Request Disconnection of Service

It is important to ensure that the meters are accessible for the disconnect and the service request.

Request
Request for Transfer of Service

New customer services without prior accounts in PREPA should refer to the Commercial Office.

If the residence where you are going to transfer or activate your service takes more than 1 year without service, you must submit an electrical certification from a duly completed electrician to process the application for installation of your service. This request must be made directly in the corresponding Commercial Office and present certification. Clients with existing accounts, but without currently active properties, will be able to provide information on the property where they wish to request service.

You can only make the transfer if the account of the previous client where you will activate previous service has no balance owed. If you have a balance owed, you must visit the commercial office and present the lease or purchase agreement.

It is important to ensure that the meters are accessible for the disconnect and the service request.

Request
Bill Objection

In order to request a bill investigation or file an objection, the customer must pay the amount corresponding to the average of the undisputed bills during the six (6) months prior to the objected bill. In case there is no history of at least six (6) months of previous bills not objected, the client must pay the amount corresponding to the average of the bills not objected that do exist.In those cases, in which the objected bill is the first bill issued by the AEE, the client must pay a sum equivalent to the deposit that was required at the moment of signing the electric service contract or the amount of the bill objected, whichever is less. In the event that the average of bills not objected is greater than the objected bill, the client must pay the full amount of the objected bill.

Request