Online services


On this page you will find a list of services that you can request from the comfort of your home through a computer, tablet or cell phone.

Sector Map Without Service

Interactive map that presents the towns with sectors without services. In addition, it will be able to see the status of the breakdown by sector informed

See
Request and status of Tree Trimming or Streetlight Service

Service to request: tree trimming, vine and bamboo, streetlight completly out, streetlight turns on and off, streetlight on 24 hours.

Report Issue
 

The citizen can verify the status of his Online Service Request by entering the confirmation number provided by the PREPA, email or phone number.

Status

Confidences

Service to report, confidentially, suspicious activities related to theft of energy.

Report Issue
Validation of Electronic Certifications

Verify the validity of an electronic certification.

Status

Form to report confindentially, confidences about allegations of acts constituting corruption or illegal against any official, employee or contractor of the Electric Power Authority.

Form
 

Electronic Radication Project Portal (PREPAEE)

PREPAEE is an automated, web access system that allows the electronic filing and handling of applications for evaluation, endorsement and inspection by the Energy Authority of electrical infrastructure projects. Through it, the client can:

  • Make the payment corresponding to the filing, studies or construction that is necessary for the project
  • Provide all the required documentation during the processes
  • Electronically sign the interconnection and participation agreement in one of the net measurement programs
  • Know the status of projects in process
  • Interact directly with the personnel of the Authority that has the assigned project.

For more information and documents related to these processes for interconnection of distributed generation systems and net metering programs you can access (Click Here)

File
 

To request these services you must be registered in the portal

Report Sector without Service

Online service so that the citizen can report sector without service.

Report Outage
Service Request in Existing Property

If you have a balance owed, you must visit the commercial office and present a lease or purchase agreement.

It is important to ensure that the meters are accessible for the disconnect and the service request.

Request

Bill Objection

Regulation on the procedure for the Revision of Bill and Suspension of the Electric Service for Non-Payment

Request
Request Disconnection of Service

It is important to ensure that the meters are accessible for the disconnect and the service request.

Request
Request for Transfer of Service

New customer services without prior accounts in AEE should refer to the Commercial Office.

If the residence where you are going to transfer or activate your service takes more than 1 year without service, you must submit an electrical certification from a duly completed electrician to process the application for installation of your service. This request must be made directly in the corresponding Commercial Office and present certification. Clients with existing accounts, but without currently active properties, will be able to provide information on the property where they wish to request service.

You can only make the transfer if the account of the previous client where you will activate previous service has no balance owed. If you have a balance owed, you must visit the commercial office and present the lease or purchase agreement.

It is important to ensure that the meters are accessible for the disconnect and the service request.

Request
Electronic Certification Application

Online service where the client can request certification on debt or balance, no debt or active service. The certification can be used to carry out procedures in the agencies.

Request