On this page you will find a list of services that you can request from the comfort of your home through a computer, tablet or cell phone.
Interactive map that presents the outages reported or detected in your area.
Service to request: tree trimming, vine and bamboo or report a street light that’s out or malfunctioning.
The customer can verify the status of the Online Service Requested by entering the confirmation number provided by PREPA.
Service to report, confidentially, suspicious activities related to theft of energy.
Verify the validity of an electronic certification.
Form to report confindentially, confidences about allegations of acts constituting corruption or illegal acts against any official, employee or contractor of the Puerto Rico Electric Power Authority.
PREPAEE is an automated web access system, that allows the electronic filing and handling of applications for evaluation, endorsement and inspection by the Puerto Rico Energy Bureau. Through it, the client can:
For more information and documents related to these processes for interconnection of distributed generation systems and net metering programs you can access (Click File)
Online service so that the customer can report or check the status of an Outage.
If you have a pending balance, you must visit the commercial office and present a lease or purchase agreement.
It is important to ensure that the meters are accessible for the disconnect and the service request.
Online service where the client can request certification on debt or balance, no debt or active service. The certification can be used to carry out procedures in the agencies.
New customer services without prior accounts in PREPA should refer to the Commercial Office.
If the residence where you are going to transfer or activate your service takes more than 1 year without service, you must submit an electrical certification from a duly completed electrician to process the application for installation of your service. This request must be made directly in the corresponding Commercial Office and present certification. Clients with existing accounts, but without currently active properties, will be able to provide information on the property where they wish to request service.
You can only make the transfer if the account of the previous client where you will activate previous service has no balance owed. If you have a balance owed, you must visit the commercial office and present the lease or purchase agreement.
In order to request a bill investigation or file an objection, the customer must pay the amount corresponding to the average of the undisputed bills during the six (6) months prior to the objected bill. In case there is no history of at least six (6) months of previous bills not objected, the client must pay the amount corresponding to the average of the bills not objected that do exist.In those cases, in which the objected bill is the first bill issued by the AEE, the client must pay a sum equivalent to the deposit that was required at the moment of signing the electric service contract or the amount of the bill objected, whichever is less. In the event that the average of bills not objected is greater than the objected bill, the client must pay the full amount of the objected bill.