On this page you will find a list of services that you can request from the comfort of your home through a computer, tablet or cell phone.
Interactive map that presents the outages reported or detected in your area.
Link to request: tree trimming, vine and bamboo or report a street light that’s out or malfunctioning.
Maintenance request:
The customer can verify the status of the Online Service Requested by entering the confirmation number provided by PREPA.
Link for confidential reporting of electricity theft and/or any related suspicious activities.
Validate an electronic certification.
Confidential reporting of allegations of acts that might constitute corruption or illegal acts against any official, employee or contractor of the Puerto Rico Electric Power Authority.
PREPAEE is an automated web access system, that allows the electronic filing and handling of applications for evaluation, endorsement and inspection by the Puerto Rico Energy Bureau. Through it, the client can:
For more information and documents related to these processes for interconnection of distributed generation systems and net metering programs you can access (Click File)
Online service so that the customer can report or check the status of an Outage.
If you have a pending balance, you must visit the commercial office and present a lease or purchase agreement.
It is important to ensure that the meters are accessible for the service request.
Online service where the client can request debt, pending balance or active service certifications. The certification can be used to carry out procedures in other agencies.
It is important to ensure that the meters are accessible for disconnection and service request.
New customer services without prior accounts in PREPA should refer to the Commercial Office.
If the residence where you are going to transfer or activate your service has been more than 1 year without service, you must submit an electrical certification from a licensed electrician to process the application for installation of your service. This request must be made directly in the corresponding Commercial Office and present certification. Clients with existing accounts, but without currently active properties, will be able to provide information on the property where they wish to request service.
You can only make the transfer if the account of the previous client where you will activate previous service has no pending balance. If you have pending balance, you must visit the commercial office and present the lease or purchase agreement.
In order to request a bill investigation or file an objection, the customer must pay the amount corresponding to the average of the undisputed bills during the six (6) months prior to the objected bill. In case there is no history of at least six (6) months of previous bills not objected, the client must pay the amount corresponding to the average of the bills not objected that do exist.In those cases, in which the objected bill is the first bill issued by the AEE, the client must pay a sum equivalent to the deposit that was required at the moment of signing the electric service contract or the amount of the bill objected, whichever is less. In the event that the average of bills not objected is greater than the objected bill, the client must pay the full amount of the objected bill.
